Shipping Policy

Shipping Policy

Welcome to MyLe. We are pleased to offer free shipping on every order within the United States. This Shipping Policy explains how shipping works when you purchase industrial and specialty equipment through our online store. By using our website and completing a purchase, you agree to the terms outlined below. If any part of this policy does not suit your needs, we recommend not using our website or placing an order.

Shipping Overview

Selling Country: United States only
Currency: USD
Shipping Cost: Free shipping, Monday to Friday EST
Handling Time: 0 to 2 business days
Transit Time: 3 to 5 business days
Order Cut Off Time: 11 AM EST
Delivery Location: Customer's address
Change of Shipping Address: Contact Customer Support as soon as possible

1. Shipping Coverage

1.1 US Customers: We provide free standard shipping to all customers within the United States.

1.2 International Shipping: At this time, we do not ship outside the United States. We apologize for any inconvenience this may cause.

1.3 Shipping Location: All orders are delivered directly to the customer's address.

2. Processing, Transit Time, and Order Cut Off Time (Monday to Friday, EST New York)

2.1 Processing Time: Orders are typically processed within 0 to 2 business days of purchase. Note that gas regulators are treated as custom orders and may require up to an additional 2 weeks for quality checks and testing.

2.2 Transit Time: Once processed, orders typically arrive within 3 to 5 business days within the United States. Transit times may vary depending on the destination and any delays caused by third party shipping carriers.

2.3 Order Cut Off Time: Orders placed by 11 AM EST (New York) are processed the same day.

3. Shipping Methods

3.1 Standard Shipping: All orders within the United States ship via standard shipping. The exact carrier is determined by our shipping provider.

3.2 Shipping Cost: Shipping is free for all customers within the United States.

3.3 Change of Shipping Address: Once an order is in transit, we are unable to update the delivery address. If you need to change your address, please contact us within 24 hours of placing your order.

4. Order Tracking

4.1 Tracking Information: Once your order ships, we will send a tracking number or link so you can follow your package's progress.

4.2 Delivery Updates: Our shipping provider may send delivery updates by email or SMS, including the estimated delivery date and any changes to the delivery schedule.

5. Address Accuracy

5.1 Shipping Address: It is your responsibility to make sure your shipping address is accurate and complete at checkout. We are not responsible for delays or delivery issues caused by an incorrect or incomplete address.

6. Order Cancellation or Returns

If you would like to cancel your order before it ships, please contact us and we will accommodate the request whenever possible. For orders that have already shipped, please see our Refund and Returns Policy for next steps.

7. Product Damaged in Transit

If you notice damage to a package upon delivery, please decline the parcel from the courier and contact our customer support team right away.